What We Collect and Why
When you open an account, we collect your name, phone number, email address and payment details to verify your identity and process deposits and withdrawals. We log device type, browser and IP address to secure your session and detect unusual login patterns. Payment processors handling Touch
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'n Go eWallet, Boost and GrabPay transactions receive only the minimum data required to complete each transfer—we do not store your wallet PIN or full card details. Session cookies keep you logged in and remember your language and currency preferences; analytics cookies help us understand which
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sections of the lobby you visit most. We retain your account data while your account remains active and for a period afterwards as required by local record-keeping obligations. If you close your account, we anonymise transaction logs and delete personal identifiers within the timeframe local law
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permits. You can request a copy of your data, ask us to correct an error, or request deletion by contacting our support team through live chat or the email address listed in the support section below. Where access or eligibility is discussed, availability depends on local
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law and is offered where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.